Refund Policy

Offroad Armour ships within Australia
. All orders including delivery costs are in Australian dollars (AUD).
• Standard processing times can take up to 1-7 working days.
• Processing times for holiday periods can take up to 4-10 working days
• Please note our intention is to get our products delivered as quickly as possible and always try our best to reduce our processing times.
• As soon as products are dispatched, a tracking number will be sent via email to Buyer’s email address
1. Interpretation
Seller –Refers to Offroad Armour
Buyer –Refers to the person or company placing an order with the seller for the purchase of goods and services.
Conditions - Or these “conditions” means these conditions of Sale.Goods – Refers to all goods, merchandise and services supplied by the seller, pursuant to these conditions of sale.

2. Conditions of Sale
These conditions are the conditions upon which Offroad Armour will deal with and sell products to a purchaser. Offroad Armour may vary these conditions from time to time. Any such amendments shall be binding on the purchaser. The placement of an order by the buyer will be deemed acceptance of these conditions. Coupons or vouchers must be redeemed online and may not be redeemed over the phone or in-store. Only one coupon may be redeemed at a time and may not be used in conjunction with any other coupons or offers.

3. Alterations of Conditions
These conditions shall apply to all orders placed by the buyer with the seller to the exclusion of all other items or conditions unless otherwise expressly agreed in writing. If the terms of the buyer order are inconsistent with these conditions the delivery of the goods to buyer or as buyer directs shall constitute an offer by a seller to sell the goods to the buyer pursuant to these conditions which offer buyer shall be deemed to accept by taking delivery of the goods.

4. Seller May Decline Orders
Seller reserves the right to accept in whole or part any order, or decline an order.

5. Delays
The date for delivery is the estimated date of delivery, the seller shall be under no liability for any loss or damage how or damage howsoever arising if the goods are not delivered by that date. Where seller is unable to deliver the goods because of matters beyond the control of seller, then the estimated date for delivery shall be extended until the cessation of the effect of such matters.

6. Return Policy/Point of Delivery and Passing Risk
Cancellation of Goods must be made within 24 hours of making the order or before Goods are dispatched. (Fees apply, see clause 10, Return of Goods.) If you wish to cancel your order, please contact our Sales Team on 07 3063 2266. Goods are non-returnable and non-exchangeable unless goods are;
1. Damaged
2. Does not fit your vehicle according to buyers specifications – only applies to wheel and tyre packages

Goods are intended to be used strictly in accordance with manufacturer’s latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product in accordance with those instructions.

All returns must be made via our Return Procedure with a valid form, please send us an email to with your request.
• Products must be in original packaging and in a new and resalable condition.
• Any product that was used or fully/partially installed is non-returnable.
• Any shipping costs are not covered.
• There are a few exceptions for items that cannot be returned include:
• Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
• Personalized Items (custom engraved, embroidered, or painted).
• Any goods marked down on special cannot be returned or exchanged.

Unless otherwise agreed in writing. Buyer shall take delivery of the goods at the buyer nominated delivery address and risk in respect of the goods shall pass on such delivery. To the extent that the seller accepts responsibility for damaged goods in transit, such responsibility shall end upon delivery to buyers store to his authorized agent. In any event, the seller will accept no liability for damage to goods in transit not notified in writing to it and to the carter concerned within 48 hours after delivery of the goods to the buyer.

8. Delivery
a) Seller shall accept no liability for non–delivery of goods unless notifications of such non-delivery are received within twenty –one (21) days after receipt of sellers statements including the non-delivered goods. Sellers liability for non –delivery shall be limited to be replaced of the goods within a reasonable time.
b) Seller shall not accept liability for any goods damaged in transit. Damage claims must be made to the delivery freight carrier.
c) If the buyer wishes to change the delivery address after placing an order, any fees that the seller may incur from the delivery freight carrier will be passed on to the buyer.
d) Unless the buyer has given the seller consent to leave the goods unattended upon delivery, it is the responsibility of the buyer to ensure that someone is present, at the delivery address, to accept the goods. Any fees that the seller may incur from the delivery freight carrier in the re-delivery process will be passed on to the buyer.

9. Title
a) Property of the goods remain with seller and buyer agrees to hold the goods as Bailee for seller;
b) Seller may at any time terminate any contract relating to the goods; hold the goods as Bailee for seller
c) Buyer authorizes seller by its servants or agents to enter any premises owned, leased or otherwise occupied by buyer for the purpose of taking possession of the goods and authorizes seller to buy its servants or agents to use all reasonable force to obtain such possession and
d) If the goods are sold by the buyer, the buyer acknowledges that such sale is by the buyer as Bailee for and on behalf of the seller and agrees to hold the proceeds for sale and trust for seller until payment in full to the seller for goods.
e) Notwithstanding paragraph 6, until payment in full to the seller for the goods.

10. Return of Goods
a) Except in accordance with clause 6 hereof, no goods shall be returned without prior written consent of seller and where goods are returned without such consent, the same shall be returned to the buyer at buyer’s expense.
b) Manner of return
Unless otherwise agreed by seller, all returns should be made via the authorized sellers transport making the initial delivery and all returned goods must be accompanied by an itemized credit claim signed by an officer /employee of the buyer stating the reason for the return goods unless relevant invoice number (s) are quoted if any returned goods are damaged or destroyed on or prior to returning to the sellers warehouse.
I. All costs involved with Bull Bars, Side Step / Rock Slider, Tow Bar / Rear Bar, Wheels, Tyres or Accessories returned to the seller shall be the sole burden of the buyer unless otherwise agreed upon by the seller. Returned goods must have a freight fee paid for prior to being returned. Any goods returned without the consent of the seller shall be kept in the seller’s possession with no action taken until freight fees have been paid for. Any goods not accepted by the buyer from the courier may incur further delivery fees in accordance with courier resending fees.

II. Bull Bars, Side Step / Rock Slider, Tow Bar / Rear Bar that have been fitted to a vehicle will not be accepted for return.
III. Wheels/Rims that have been fitted with tyres will not be accepted for return.
IV. Bull Bars, Side Step / Rock Slider, Tow Bar / Rear Bar & Wheels will not be accepted for return unless in original packaging.
V. 25% cancellation/exchange/refund fee applies on all orders cancelled by the buyer for personal reasons if accepted on the seller’s behalf.

11. Product Care Instructions
Product Care Instructions
As with any automotive products, the level of care and maintenance provided by the owner is the key to its continued service and ability to retain the high appearance values intended for its automotive service life. Please follow these important suggestions and instructions to ensure the continued high grade finish of your Offroad Armour product. Improper maintenance, lack of cleaning or even improper cleaning can and will cause the limited warranty to be voided. These recommendations apply for all normal finishes, including painted and chrome plated.
Regular cleaning is very important, to remove road soils, brake dust, road chemicals and road salts. These materials can trap moisture against the surface finish, causing a corrosive action to begin and causing pitting and determination of the finish. This is true for all surfaces of the product and all surfaces front and rear should be thoroughly cleaned. Always use a mild soap and warm water with a soft cloth or brush. Never use any harsh chemical cleaners, especially those offered by most automatic car wash operations.
Always allow any bar work or products to cool to ambient temperature before starting to clean. Even mild soaps can cause the finish to stain, discolour or shadow if applied to elevated temperatures.
The frequency of cleaning is also very important to the life of the product. For best results the product should be cleaned after each detrimental exposure. If this is not reasonably possible, they should be cleaned as soon after and as frequently as possible.
The sustained life of the finish can be directly related to the frequency of the care and maintenance of the product.

12. Free Shipping Terms & Conditions
Free shipping applies only to metro areas excluding Northern Territory, Western Australia and Tasmania. Metro areas are defined as any location within a 50km radius of the Central Business District (CBD) of a major city in Australia. Additional costs do apply for regional areas starting from $49.00 per kg. Please contact Offroad Armour on 07 3063 2266 for costs to regional areas.

15. Disclaimer
In an effort to provide our valued clients with the most up to date and accurate information Offroad Armour is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates, the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

Offroad Armour is not responsible for any additional charges, labour, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from Offroad Armour. While we work to avoid any errors or omissions that may appear on the Offroad Armour website, we do reserve the right to cancel any undelivered orders based on inaccurate information.